HOW DO I QUALIFY FOR FREE SHIPPING?
All orders placed over $75 before tax, shipped to an address within the continental U.S., are eligible for free shipping. When checking out, choose the “Free Shipping” option at checkout and your package will ship ground through either USPS or UPS. Free shipping discount is not valid on previous purchases or with any other promotion or discount. Offer available online only at www.desertbellacandles.com.
WHERE ARE MY ITEMS SHIPPING FROM?
We are now shipping from two regions. Orders may ship in separate packages from our New Mexico and Nevada locations. We utilize USPS, FedEx, and UPS as our delivery options.
WHERE IS MY PACKAGE?
After your order has been placed, you can expect it to ship within 3-5 business days. Once your order has shipped, you will receive a confirmation and tracking number via email. Please note, due to special promotions or unforeseen circumstances, ship times may be longer. Orders may ship in multiple packages. If you receive only part of your order, please allow an additional 2-3 business days for the remainder of your order to arrive. If you still have not received your order, please reach out to us at email@example.com.
DO YOU SHIP INTERNATIONALLY?
Currently, we do not offer International shipping but we hope to offer it in 2021. Please check back soon for updates!
HOW DO YOU SHIP DURING THE SUMMER MONTHS (effective May, June, July, August and September)?
Due to extreme heat conditions during summer months, we utilize our "Hot Tamale" shipping policy. We want to be certain that your order arrives to you in perfect condition without any melting. For this reason, we will only ship your order on Mondays, Tuesdays, and Wednesdays as this is the best way for us to be certain that your candles do not sit on postal or delivery service trucks. We do apologize for the delay this may cause in receiving your items. If you have any issues with this, please contact us at firstname.lastname@example.org.